AMY Support Services

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" AMY's next-generation application management services bring in business relevant application maintenance and support for different models such as dedicated support, shared support, onsite and offshore service offerings for ongoing application and maintenance of the current install base of the Microsoft Dynamics suite of products - AX, CRM, and NAV. "

AMY application support and maintenance services leverage on the wide knowledge base that AMY has acquired over a period of time, while implementing and supporting multiple customers across different versions of Microsoft Dynamics.

Along with a well-defined process and methodology it is possible for AMY to offer its services in support customers from offshore. This is a cost-effective methodology for the client since the overheads involved in having maintenance personnel onsite is eliminated and the time zone differences are leveraged effectively.

AMY Support and maintenance services is an offering from AMY to offer unprecedented level of comprehensive support and work as an extended arm of the customers IT team.

AMY's services address core needs of support required by customers namely
  • Support Program And Resource Management
  • Knowledge Transfer and Trainings
  • Timely and Managed Support
  • Critical Notifications
  • System Updates

Highlights of AMY Application Maintenance Services (AMS)

  • On-demand experienced pool of resources

  • Best practices repository from multiple implementations and engagements

  • Competency building focus and initiatives

  • Knowledge sharing initiatives across projects

  • Support transition tools and kits

  • Solution-building focus catering to domain-specific industry requirements

  • Reusing tools and automation based on similar experiences

  • Identification of key trends and enabling quick decisions

Support Phase

AMY provides hyper care support, and steady-state support once the application has stabilized. We provide all types of support levels i.e. L1, L2 and L3, Brief description of different support options are given below:

L1: It is the initial level of maintenance provided by the user help desk. It typically addresses end-user queries and co-ordinates with offshore They help to screen the issues and assign them to the appropriate party/owner.

L2: It deals with support tickets that can be resolved by doing basic configuration in the application or suggesting workarounds.

L3: It deals with tickets requiring code changes or may be required to fall back on the product vendor.


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What We Offer

Consulting Services

AMY's rich experience enables us to provide consulting services mapping business processes to the correct technology. AMY engages with customers in defining a road map for the use of technology in line with a customer's business plans.

Microsoft Dynamics Support

AMY GDC in Noida, with its professional team delivers a combination of onsite & offshore support. Defined Service Levels & support tracking mechanism AMY ensures the system is available while customer continues its business operations.

Global Delivery Center

AMY GDC houses 45 professionals including Subject Matter Experts, Project Managers,Functional & Technical Consultants. Combined skill set, knowledge, experience, AMY delivers most complex projects with an effective onsite-offshore model.

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