Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.
Predict, detect, and resolve field service issues before your customers even know there's a problem, ensuring consistent and dependable operations. Dispatch technicians when and where they're needed most, delivering exceptional on-site customer experiences while optimizing your resources and costs.
Give your technicians the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty.
Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors and transform your business from a cost center to a profit center, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.
Get a 360-degree view of customer assets, with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, and define service-level agreements to help you meet—and exceed—expectations.
Provide predictable service that increases customer satisfaction while communicating proactively with customers through automated voice and text appointment reminders.
Gain customer insights by automatically sending personalized surveys after field service calls using Microsoft Power Automate, and improve proactive service with AI-based suggestions for IoT alert actions and for incident type selection on work orders.
Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.
Optimize technician resources with automatic scheduling that minimizes travel time and maximizes utilization while responding to delays, cancellations, and urgent work. Effectively manage asset history to keep technicians up to date, or connect to Dynamics 365 Finance and Dynamics 365 Supply Chain Management to synchronize data down to the truck level.
Give technicians access to in-context help using Dynamics 365 Guides and other mixed-reality tools that provide immersive, step-by-step procedures they can use while conducting maintenance.
Provide additional expertise to newer technicians through Dynamics 365 Remote Assist video calls, allowing more experienced technicians to consult in real time and continue to track all service activity, even when offline, including accessing work orders, customer data, and asset information.
Empower technicians in the field to manage work orders and appointment schedules, access turn-by-turn directions and customer data, and capture photos, videos, and voice notes with the mobile app.
Years in Business
AMY's rich experience enables us to provide consulting services mapping business processes to the correct technology. AMY engages with customers in defining a road map for the use of technology in line with a customer's business plans.
AMY GDC in Noida, with its professional team delivers a combination of onsite & offshore support. Defined Service Levels & support tracking mechanism AMY ensures the system is available while customer continues its business operations.
AMY GDC houses 45 professionals including Subject Matter Experts, Project Managers,Functional & Technical Consultants. Combined skill set, knowledge, experience, AMY delivers most complex projects with an effective onsite-offshore model.