Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences.
Deliver the tailored service customers expect across channels with AI-enabled experiences and insights to resolve problems and ensure peace of mind. Give your teams the right tools to handle routine requests and resolve more complex issues.
Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform.
Deliver value at every touchpoint and personalize every interaction. Better anticipate customer needs by using Dynamics 365 Customer Insights for a 360-degree view of each customer's journey.
Interact with customers on their preferred channel—including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line.
Create a single, consistent service experience through a threaded view of the customer experience. Ensure that every customer receives a unified experience, even if their case is transferred between agents or across channels.
Optimize agent performance and improve customer engagement by analyzing operations and interactions using Dynamics 365 Customer Service Insights, sentiment intelligence, and supervisor experiences.
Intelligently route cases by topic or channel. Automatically assign cases to the agent best equipped to resolve them by using custom entity routing embedded in Customer Service omnichannel capabilities.
Measure and act on customer feedback submitted through surveys after every service engagement by combining customer data with survey insights from Microsoft Forms Pro, included with Customer Service.
Transform your break/fix service model into a proactive and predictive service model with Internet of Things (IoT) diagnostics, IoT device updates, and case management on one platform.
Reveal insights from your data with AI when compiled in a single secure location. Realize its full potential by combining Customer Service with industry-leading AI apps—including Microsoft Power Virtual Agents, Customer Insights, and Customer Service Insights.
Years in Business
AMY's rich experience enables us to provide consulting services mapping business processes to the correct technology. AMY engages with customers in defining a road map for the use of technology in line with a customer's business plans.
AMY GDC in Noida, with its professional team delivers a combination of onsite & offshore support. Defined Service Levels & support tracking mechanism AMY ensures the system is available while customer continues its business operations.
AMY GDC houses 45 professionals including Subject Matter Experts, Project Managers,Functional & Technical Consultants. Combined skill set, knowledge, experience, AMY delivers most complex projects with an effective onsite-offshore model.